Myth vs. Fact: Common Areas of Confusion About Insurance Adjusters

Myth: “I can’t afford a public adjuster”

The numbers speak for themselves. In a report published by Florida’s own Office of Program Policy Analysis and Government Accountability, “policyholders who hired public adjusters to settle claims after hurricanes in 2005 received payments that were 747% higher than those who didn’t.” 

With statistics like that, the question becomes – can you afford NOT to hire a public adjuster?

Even in the case of non-catastrophic damage claims, the Florida agency’s report revealed that those who hired a public adjuster to settle claims “received settlements that were 584% higher”. These numbers shed light on just how much margin there is when it comes to insurance companies and their range of payouts when it comes to claims settlements. You don’t have to just accept the figure your insurance company offers you. 

Myth: Once my insurance claim settles, the public adjuster is going to take a huge cut 

In the state of Florida, the amount that a public adjuster can charge is highly regulated and in the case of an official state of emergency such as Hurricane Ian cannot exceed 10%. This is a declaration by the Governor’s Office of Florida itself. 

Florida laws caps the percentage that an insurance adjuster can charge to represent your claim in an out of an emergency state. A public adjuster works for you and is limited by law to the percent they can receive from your settlement. A public adjuster is not allowed under the law to take more than that. In our practice at Fraser, we do not take any payment at all until the insurance claim is paid. We don’t get paid unless or until you do. It is in our best interest to get you the highest amount your insurance company will pay for your hurricane damage claim. 

Myth: They’re trying to get me to sign over my insurance check to them

While it is unfortunate that there are people in the world who would capitalize on a crisis, the regulations set by the state regarding public adjusters and the way in which licensed public adjusters are bound by law to operate can give you some peace of mind. 

Every public adjuster and every company operating as a public adjuster firm must be licensed by the state of Florida. You can conduct your own independent search of any person or any company claiming to be a public adjuster on Florida’s Government State Licensure search portal

As a homeowner and a citizen, you are protected by law when you hire a public adjuster to represent your hurricane damage claim. You are protected in a way that extends above and beyond the protection that extends from general business law when working only with contractors, roofers, and others that may state that they can negotiate with the insurance company on your behalf and ask you to sign forms. 

Myth: They add in hidden “fees” – there’s always a catch

We won’t speak for all public adjusters or those claiming to be public adjusters, but we can say that at Fraser Property & Adjusting, we do not charge clients any fees on top of our percent commission. From the initial inspection we do before you even hire us through to the finalizing of the claim, you won’t be faced with fees and surcharges that chip away at your insurance claim payout amount above and beyond our percentage rate. 

Asking about fees when evaluating property adjusters to represent you and your hurricane damage claim is wise and recommended. We welcome the question and stand by our promise. Another question to ask is if the property adjuster handles their property damage claims in house or if they serve as a middleman or service provider for the actual insurance adjuster. Here at Fraser, we process all of our claims in house. There won’t be fees and surcharges coming from other vendors and service providers in the process. 

Still have questions?

We have a team of professionals that are happy to help you answer any questions you may have about the process in general or about your specific property at no cost or obligation. We offer a no-cost, no obligation on site inspection of your location. No hooks, no fees, no pressure or obligation. We are proud of the work we do in our community and our work and reputation speak for itself. 

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